Core Values

Our Core Values and Behavior

The management of Bank Mandiri is committed to advancing the following core values:

1. Trust: To instill confidence among stakeholders through open and sincere relationships.
2. Integrity: To think, speak and act truthfully, with dignity and upholding a professional code of ethics.
3. Professionalism: Committed to completing work accurately, based on a high level of competence and with a full sense of responsibility.
4. Customer focus: To position customers as primary partners in mutually beneficial relationships that sustains growth.
5. Excellence: To develop and improve in all areas to achieve optimum value added and best results.

Ten key behaviors:

• Cooperate with and appreciate each other
• Honest, sincere and open
• Disciplined and consistent
• Think, speak and act truthfully
• Competent and accountable
• Deliver the best solutions and results
• Be innovative, proactive and responsive
• Prioritize customer satisfaction
• Orientation to value-added and continuous improvement
• Environmentally aware